Agenda - Enterprise 2.0 Masterclass for Finance and Banking (2nd November 2009)
This agenda relates to the conference in Zurich, which has already taken place.
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The Masterclass is provided by Web 2.0 University from Silicon Valley (CA) and hosted by Jim Benson
Schedule
9:00 – 9:15
Introductions
9:15 – 10:30
The Roots of 2.0 and Corporate Social Computing
- Web 2.0 and Enterprise 2.0: A Working Definition
- How and why Web 2.0 provides guidance
- Key driving forces:
- Network effects
- Peer Production
- New Social Power Structures
- Control Over Data
- New Social Tools & Platforms
- Self-Service
- Increased Transparency & Openness
- “Consumerization of The Enterprise”
- The opportunities and use cases for financial institutions and banks
- The challenges of “2.0″ in regulated industries and in the EU
- Conclusion
10:30-10:45
Break
10:45-12:00
Building a Better Financial Institution with Enterprise 2.0
- Next Generation Enterprises - What does a modern banking workplace look like?
- Trends and Changes in the 21st Century Finance Industry
- Benefits and Challenges of Enterprise Social Computing for Financial Industry
- Tacit Interactions: Generating productivity, higher customer satisfaction, and innovation
- Social Collaboration Defined: SLATES & FLATNESSES
- Financial 2.0: Examining A Healthy Enterprise 2.0 Ecosystem
12:00-13:00
Lunch Break
13:00-13:45
Building a Better Financial Institution with Enterprise 2.0
Cont’d
- The Tools and Techniques of Enterprise 2.0: A Detailed Survey
- Change Management Approaches for Social Enterprises
- The IT issues: Security, Integrated Search, Syndication, Etc.
- Governance: Policy, Legal Requirements, Moderation, Community Management
- Overcoming the Constraints of Banking Regulation and EU Legal Requirements
- Where to use E2.0 in Banking and Finance: Knowledge Workers, Call Center, and More
13:45 – 14:15
Implementing Enterprise 2.0: The Three-Legged Stool
- The Tools and Environment
- The Processes, Best Practices, and Patterns: Enabling Emergent Outcomes
- The Culture: Moving Beyond Hierarchy – Influencers & Change Champions
14:15-14:30
Break
14:30-15:30
Enterprise 2.0 Case Studies – Europe & North America Banks & Finance Firms
15:30-16:30
Current Enterprise 2.0 Best Practices and Lessons Learned
16:30-17:00
Questions/Closing Comments on Business Implications for The Financial Industry
Sign up for the Finance Masterclass here!